Amidst the excitement and optimism surrounding #AI, a note of caution.

"...AI could transform public services, 'from saving teachers hundreds of hours of time spent lesson planning to helping NHS patients get quicker diagnoses and more accurate tests'.

But its use in the public sector has previously proved controversial, such as in the Netherlands [https://lnkd.in/g-vQqQQS], where tax authorities used it to spot potential child care benefits fraud, but were fined €3.7m after repeatedly getting decisions wrong and plunging tens of thousands of families into poverty.

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Neither the DWP nor the Home Office would give details of how the automated processes work, but both have said the processes they use are fair because the final decisions are made by people. Many experts worry, however, that biased algorithms will lead to biased final decisions, because officials can only review the cases flagged to them and often have limited time to do so."